Privacy statement
Last updated: 11-12-2023
This Privacy Statement describes how Lab of Plants ("the Site," "we," "us," or "our") collects, uses and discloses your personal information when you use our services, visit our website or make a purchase through labofplants.com (the "Site") or otherwise interact with us (collectively, the "Services"). For purposes of this Privacy Statement, "you" and "your" means the user of the Services, whether you are a customer, site visitor, or other individual from whom we have collected information in accordance with this Privacy Statement.
Please read this Privacy Statement carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Statement. If you do not agree to this Privacy Statement, please do not use the Services.
Changes to this Privacy Statement
We may update this Privacy Statement from time to time in order to reflect changes in our practices or other operational, legal or regulatory reasons. We will post the revised Privacy Statement on the Site, update the "Last Updated" date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide the Services, comply with applicable legal obligations, and protect or defend the Services, our rights, and the rights of our users, or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide to us directly through our Services may include:
- Basic contact information such as your name, address, telephone number, email.
- Order information such as your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, security questions.
- Store information including the items you view, add to your cart, or add to your wish list.
- Customer service information including information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but doing so may prevent you from taking advantage of these features.
Information we collect through cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information relating to your interactions with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g. bank account, credit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you request, and to perform our agreement with you.
- When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we, or third parties we partner with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Statement. We are not responsible or liable for the accuracy of any information provided to us by third parties, and we are not responsible for the policies or practices of third parties. For more information, see the section below, "Third Party Websites and Links."
How we use your personal information
We use your personal information to provide you with the Services to perform our agreement with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, creating, maintaining and otherwise managing your account, arranging for shipping, facilitating any returns and exchanges, and enabling you to post reviews.
Marketing and advertising
We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and fraud prevention
We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or harmful activity. If you choose to use the Services and register an account, you are responsible for keeping your account information secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
Communication with you
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide you with effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with the operation of our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interactions with the Services (in our legitimate interests to operate, improve, and optimize the Services). We also allow third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies, but you can choose to set your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may impact your user experience and may render some Services improperly or unavailable, including certain features and general functionality. Additionally, blocking Cookies may not completely prevent our sharing of information with third parties such as our advertising partners.
How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Statement. Such circumstances may include:
With vendors or other third parties who perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy statements.
When you directly request or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our group of companies, in our legitimate interests to run a successful business.
In connection with a corporate transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce any applicable terms and conditions, and to protect or defend the Services, our rights and the rights of our users or others. In the preceding 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes set out in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
|
Category |
Categories of Recipients |
|
Identification information such as basic contact information and certain order and account information |
Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) |
|
Commercial information such as order information, store information and customer support information |
Business and Marketing Partners, Affiliates |
|
Internet or other similar network activity, such as Usage Data |
No |
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, such content will be public and accessible to anyone.
We have no control over who will have access to the information you choose to make available to others, and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you disclose, or for the accuracy, use or misuse of information you disclose to or receive from third parties.
Third party websites and links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information found on these sites. Information you provide in public or semi-public locations, including information you share on third party social networking platforms, may also be visible to other users of the Services and/or users of those third party platforms without restriction on their use by us or any third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request that this information be deleted.
As of the effective date of this Privacy Statement, we have no actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) any personal information from persons under the age of 16.
Security and storage of your information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you transmit to us may not be secure during transit. We recommend that you do not use unsecured channels to transmit sensitive or confidential information to us.
How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of these rights in relation to your personal information. However, these rights are not absolute, may only apply in certain circumstances, and we may deny your request in some cases as permitted by law.
Right of Access/Knowledge. You may have the right to request access to personal information we hold about you, including details of the ways in which we use and share your information.
Right to Erasure. You may have the right to request that we erase personal information we hold about you.
Right to Correction. You may have the right to request that we correct inaccurate personal information we hold about you.
Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to ask that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of Processing: You may have the right to ask us to stop processing or restrict the processing of your personal information.
Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.
Objection: You may have the right to object to our decision if we refuse to process your request. You can do this by responding directly to our refusal.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details set out below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to the request. Applicable law allows you to designate an authorized agent to submit requests on your behalf. Before we accept a request from an agent, we will require that agent to provide evidence that you have authorized the agent to act on your behalf, and we may ask you to verify your identity with us directly. We will respond to your request within the timeframe required by law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may have the right to challenge our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection supervisory authority.
International users
Please note that we may transfer, store, and process your personal information outside of the country in which you reside, including the United States. Your personal information will also be processed by employees and third party service providers and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK competent authority, as relevant, unless the data transfer is to a country determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy policy or this Privacy Statement, or if you wish to exercise any of the rights available to you, please call +31 850 601 348 or send an email to info@labofplants.com.
